Tickler File for Front Desk

From MirrorMed

A Tickler file for each patient where the front desk can enter reminders that show up when they log in. for example, call patient X to remind them to ......

Patient follow up-

When a patient calls in to cancel their appointment and they are going to call back later to schedule, the patient need to be put in a "follow up" bin to the front desk staff can follow up if they don't hear back, to ensure continuity of care. -Flow= staff drags the appointment to the follow up bin, a comments box pops up, where they enter comments about the phone call, the date to follow up, then click accept and it goes into the follow up bin. When the patient calls to schedule the comments come up and it is moved out of the follow up bin. Flow= staff clicks on patient to add appointment, follow up bin comments pop up, staff says "How did you car repair go?" or similar depending on follow up bin comments, and sets the appointment. The patient is removed from follow up bin.: If the patient doesn't call back, follow up bin reminds staff to follow up with the patient.